Managers encounter a variety of speaking situations in the work environment. This manual offers instruction in giving briefings, preparing and presenting technical speeches, motivating a team, giving a status report, and speaking to a hostile group.
1. The Briefing
Time: |
3-5 minutes, plus 2-3 minutes for Q&A |
Objectives: |
- Organise your briefing material, tailoring it to your audience’s needs
- Give a briefing according to a specific objective (explain, instruct, persuade or report) so the audience will have an understanding of the information.
- Effectively handle a question-and-answer session following the briefing.
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2. Appraise with Praise
Time: |
5-7 minutes |
Objectives: |
- Give a speech demonstrating the importance of how you personally use feedback techniques in your daily life
- Use constructive evaluation to help someone improve their performance
- Offer support to empower them to change.
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3. Persuade and Inspire
Time: |
5-7 minutes |
Objectives: |
- Understand the concept of motivation.
- Use the described strategies to align the audience’s goals with your objective
- Deliver a motivational speech and influence your audience to a specific action
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4. Communicating Change
Time: |
5-7 minutes |
Objectives: |
- Introduce a new idea or change to established operations or methods
- Show the audience how the change will benefit them
- Overcome any resistance to the new idea and gain the audience’s support
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5. Delivering Bad News
Time: |
5-7 minutes |
Objectives: |
- Deliver bad news with tact and sensitivity
- Organise your speech appropriately for your audience
- Conclude with a pleasant note and maintain the audience’s goodwill
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