Everyday life presents challenging communication situations. Topics in this manual include conversing with ease, negotiating, handling criticism, coaching someone to improve performance, and expressing dissatisfaction effectively.
1. Conversing with Ease
| Time: |
10-14 minutes |
| Objectives: |
- Identify techniques to use in conversing with strangers.
- Recognize different levels of conversation.
- Initiate a conversation with a stranger.
- Use open-ended questions to solicit information for further conversation.
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2. The Successful Negotiator
| Time: |
10-14 minutes |
| Objectives: |
- Employ win/win negotiating strategies to achieve your goals.
- Enjoy the benefits of win/win negotiating.
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3. Diffusing Verbal Criticism
| Time: |
10-14 minutes |
| Objectives: |
- Respond non-defensively to verbal criticism.
- Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.
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4. The Coach
| Time: |
10-14 minutes |
| Objectives: |
- Determine reasons for someone’s substandard performance.
- Coach the person to improved performance.
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5. Asserting Yourself Effectively
| Time: |
10-14 minutes |
| Objectives: |
- Enjoy the mental and physical benefits of being assertive.
- Employ the four-step method for addressing a problem and asking for help.
- Overcome resistance to your requests.
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